Job Details
Position Type:
Technology/Computer Technician
Date Posted:
6/24/2024
Location:
District
Date Available:
07/24/2024
Closing Date:
UNTIL FILLED
Dover Public Schools is a progressive, culturally diverse school district in Morris County serving approximately 3,600 students, Pre-K through grade 12.
ANTICIPATED COMPUTER TECHNICIAN - LEVEL I
FULL-TIME, 12-MONTH POSITION
Goal(s)/Objective(s):
As a Level 1 Computer Technician, you must be well-versed in computer systems and basic network functions. Work diligently and accurately with great problem-solving ability in order to fix issues and ensure functionality of district computers, audio visual equipment, peripheral devices, and software.
Reports to: Chief Technology Officer
Qualifications:
- Graduate of a technical training school; Associate's or Bachelor's Degree preferred. A combination of work experience and education may be substituted.
- An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and other district owned devices.
- Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) Certified preferred.
- Understanding of Apple Global Service Exchange (GSX).
- CompTia A+ preferred.
- Demonstrates knowledge of installing, repairing, maintaining MAC Hardware (iPads, iMacs, Macbooks), MAC Software (macOS), device inventory management.
- Exceptional interpersonal skills, organizational, multitask, prioritization, written and oral communication skills.
- Success in team environments, demonstrating shared responsibility and accountability with other team members.
- Ability to problem solve basic hardware and software problems.
- Field experience with installation and maintenance of printer hardware/software.
- Experience using Google (G-Suite) and Microsoft Office.
Duties and Responsibilities: - First line help desk; resolve issues in a Mac OS and iOS environments.
- Identify and coordinate repairs with outside vendors, when necessary and approved by the CTO.
- Stay up to date with current product qualifications through ATLAS (Apple Technical Learning Administration System).
- Provide tech support to faculty, staff, and students.
- Support all classroom technology including Interactive Boards, Projectors, Printers, etc.
- Assist in technology preparation for state assessments.
- Ability to lift 20 lbs and stay on feet for extended periods of time during state assessments.
- Assist in developing "how to" documents to aid staff & technology department.
- Supporting Mac OS, Macbooks, iMacs, iPads, MS Office, and Google Apps for Education.
- Collaborates with all members of the Technology Information department.
- Coordinate and maintain district computer inventory and maintenance/repair records.
- Meets professional obligations through efficient work habits such as Service ticket prioritization, meeting deadlines, honoring schedules, and collaborating with staff and administrators.
- Configure/Troubleshoots and resolves computer hardware/software problems
- Perform any hardware or software upgrades.
- Remote troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Education, Microsoft Office, etc.).
- Perform post-resolution follow-ups to help requests.
- Research issues and resolves technical problems.
- Complete technical and special projects as assigned.
- Any other tasks as required by the Chief Technology Officer.
Application Procedure: Applications are being accepted on-line through Applitrack. In addition to completing all sections of the application, please upload a copy of your cover letter, resume, and certification(s). Dover Public Schools is an Equal Opportunity / Affirmative Action Employer, and all qualified applicants are encouraged to apply.