Job Details
Company Overview:
Universal Logistics Holdings is a full-service provider of customized transportation and logistics solutions. For over 90 years, we have provided complete services including dry van and specialized transportation, intermodal drayage, material handling and value-added services, and global trade management. Universal is proud to be recognized, awarded, and affiliated with industry leaders, experts and innovators for transportation and logistics. We are more than just a full-service logistics company. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do.
Ideal candidates will meet the following requirements:
- Excellent written and verbal communication skills
- Customer service or office experience in a fast-paced environment is preferred
- Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
- Excellent problem solving skills and the ability to work independently
Responsibilities will include:
- Investigate customer discrepancies and working with various contacts to resolve the issues
- Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management
- Understanding and analyzing shipping documents
- Research and problem resolution of customer invoice issues
- Learning and understanding industry requirements and changes
- Interaction with the customer via phone calls, email, web portals, and EDI connections
This position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid holidays, paid vacation, and upward mobility within a growing.
Shift: 8am-5pm Monday-Friday, onsite.