Job Details
Primary Responsibilities:
- Handle high volume of external inbound customer and sales agent inquiries.
- Front desk reception duties to include greeting customers, answering phones, and processing mail.
- Communicates product features and benefits and contract provision details.
- Ability to handle most customer interactions independently.
- Ability to explain basic information in functional area.
- Maintains satisfactory level of key performance indicators according to departmental requirements.
Qualifications: - Associates, or bachelor's degree preferred, or equivalent years of related experience.
- Minimum 2 years of customer service and/or call center experience required.
- Accountable, ethical, good decision-making ability
- Strong written and verbal communication skills required.
- Excellent computer skills and ability to multitask.
- Training & Development: Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing.
- Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information: - Monday through Friday with a rotating Saturday.
- Candidates should be flexible to work any shift between 8AM - 8 PM CST during the work week.