Job Details
Schedule and supervise trade partner repairs in homes after delivery to homeowner. Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days. Provide accurate and timely information to Customer Care Manager on progress and scopes of work. Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service. Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials. Work with Customer Service Manager on special projects as needed. Participate and attend department meetings. Keep accurate service request logs and documentation of all work performed. Perform all other duties as assigned. Education and Additional Requirements:One (1) year of residential, customer care or construction field preferred. High school diploma or GED preferred, but will accept equivalent wo...Customer Care, Representative, Service Manager, Customer Service, Virtual, Microsoft, Retail, Construction