Job Details
We are a privately owned marketing and sales firm based in East Los Angeles. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to its customer base. Currently, we are actively searching for top talent to join our Customer Service Team.
The Customer Service Representative is integral to ensuring a seamless, notable customer experience, so the right individual for the job is a communications aficionado who is passionate about a service-based role and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the great good, then we are the organization for you.
Responsibilities:
- Engage directly with potential customers by addressing inquiries about our products and services
- Manages customer inquiries, concerns, and complaints related to order requests
- Suggests product solutions tailored to meet individual customer requirements
- Gather and evaluate customer information to generate product or service reports.
- Collaborates with the team to achieve collective goals and objectives
- Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against competitors
- Executes any additional tasks as delegated.