Job Details
Location:
Location:
Customer Service Specialist in Brecksville at Curtiss-Wright **Location:**
**Experience:**
Not Specified **Job Description**
The Valves Division provides specialized and innovative valve technologies to the Power Generation, Oil & Gas, Chemical/Petrochemical, Defense and Industrial markets worldwide, critical systems improving the reliability and safety of operations in the Industries we serve enabling our customers to solve their most difficult problems and meet their core business or operational objectives. Our highly engineered valve solutions are utilized in critical systems improving the reliability and safety of operations in the Industries we serve.
With Farris, a trustworthy valve is only part of our promise. Farris provides customers with total pressure relief management solutions that support a facility's entire lifecycle, transforming the way you ensure plant safety. Find out more information and view our products here:
Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.
**Customer Service Specialist**
**Key Job Functions**
**Accounting**
* Invoicing customers based on employee time entries and expenses
* A/P invoice coding and approvals
* A/R collections support for FES customers
* Creating, tracking and closing orders
* Weekly timesheet approvals
* Use vendor portals for bids and invoicing
* Manage Software renewals
**Customer Service/Inside Sales**
* Front-line for customer inquiries
* Competent in explaining engineering services and software options
* Responding to general web/email inquiries
* Quote preparation
* Quote log/tracking/follow-up
* Order entry acknowledgement
* New Vendor setup docs for clients
* All order entry and change orders
* Enter contract pricing
* Route leads to Farris RSM and reps
* Review T&C for mgmt. review
* Request new customer setup from A/R
* Booking log
* Quote log
* Contact management (leads/contacts)
* Monitoring PO# balances
**Operations & Project Support**
* Weekly forecasting
* Process mapping & process improvement
* Assist with presentations
* Research & data compilation from QBase
* Writing procedures
* Back-office functions -- interface with corp. finance & acctg depts
* Acknowledgement to clients of team members and scope of work
* Admin support as needed (doc posting, metrics, TS reports, change orders, etc.)
**Quickbase Project Management Software**
* Design/Develop/Deploy/Troubleshoot applications for Quote log, Bookings, Training Evaluations, Timesheets, iPRSM Sales
* Edit or Enhance FES PM Tool app if possible (designed by 3rd party, not native development)
* Import Data from BaanLN (Timesheet)
* Generate recurring and/or on demand reports for project staff or mgmt.
* Analyze/Interpret trends from historical data
* Update landing pages annually with prior year & current year data.
**Your Expertise:**
* Bachelor's Degree in Business or Accounting
* At least 3-5 years of experience in a similar role
* Project management experience preferred
* Strong computer skills including use of Microsoft Word, Excel, Powerpoint
* **Desired Software**: QuickBase low-code app development; iPRSM engineering software (navigation/reporting/admin); Baan LN ERP software; Device Magic form application/exporter
* Ability to work independently, under pressure and within tight deadlines
* Ability to balance multiple projects, and be attentive to detail
* Excellent written, interpersonal, and verbal communication skills
* Customer/Client focus
* Strong organizational skills and problem-solving skills
**Location: Brecksville, OH**
This position may require exposure to information that is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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