Job Details
The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
What You Will Be Doing:
Courteously welcome all guests and provide excellent service to ensure guest satisfaction
Adhere to house rules, departmental policies, and safety standards
Communicate clearly with guests and management
Respond to or channel any guest requests/complaints to the department or proper manager
Handle guest billing in a responsible and professional manner
Use problem-solving skills to professionally handle any guest issue, question, or concern
Communicate with other departments to address requests and concerns from guests
How You Will Do it:
Operate the Front Desk system to make reservations
Check-in guests into the computer, establishes credit and give the guest accurate information
Proper distribution of room keys and staff keys
Handle phone lines from both in-house guests and public calls
Dispatch pertinent information to corresponding departments
Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs
Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio
Additional Job Requirements:
Must have hotel/lodging experience
Must able to work days, nights, weekends, holidays, and any other shifts as necessary
Must provide resume
Must have general computer knowledge
Previous experience with Credit Card Machine and cash handling preferred
Must be a friendly, outgoing people person with a good attitude and smile
Must be able to stand up to four (4) hours at a time and reach above shoulder level
Must be comfortable answering and transferring calls
Knowledgeable of hotel property and safari
Possess ability to multi-task and work in a fast-paced environment
Possess ability to remain calm and professional in all situations
Knowledgeable in all hotel and water park services and hours of operation
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.