Job Details
Overview:
The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Quickly and accurately cuts and counts chips on a continuous basis.
- Quickly and accurately makes change, cashes checks and processes markers and fills.
- Write receipts for markers pay outs, and other documents. Inputs and accesses information on the computer.
- Greets patrons and offers efficient, timely customer service during all window transactions.
- Uses current technology to obtain customer credit information, field incoming calls and coordinates work with fellow employees.
- Maintains bank balance and keeps work area clean and supplies stocked.
- Completes any required paperwork.
- Performs any additional duties as assigned by the shift supervisor.
- Customer facing transactions
- Chip redemption
- Marker, Front Money and Safekeeping transactions
- Currency exchange
- Check cashing
- Credit card cash advance
- Ticket related transactions
- Required to complete all related documentation with accuracy
- Balances specific assigned areas with accuracy
- Adheres to Internal Controls and Standard Operating Procedures.
- Adheres to all AML/Title 31 regulations.
- Follows all HRCNI policies and procedures.
- Adheres to all Indiana Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- High School diploma or equivalent preferred.
- Prior cashier or teller experience preferred.
- Good arithmetic skills preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must maintain strict confidentiality relative to financial data and casino policies.
- Must successfully pass drug screening.
- Must be well-groomed and in appropriate uniform with appropriate license visible at all times.
- Must be twenty-one (21) years of age.
KNOWLEDGE OF:
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power-Point.
- Basic math skills.
- 10-Key calculator.
- Prior cashier or teller experience preferred.
ABILITY TO:
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
- Communicate effectively with outside contacts and all levels of team members.
- Review, comprehend, analyze and assimilate reports, information generated on and by the computer and other necessary documentation.
- Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
- Balance bank at end of shift.
- Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
- Stand 100% of the time in a noisy environment.
- Lifts based on assigned areas.