Job Details
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early to late stages of default (0 - 180 days delinquent). Primary Responsibilities:Initiate contact with consumers in early to late stage of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. Collect consumer financial information, assess consumers ability to repay their delinquency, identify appropriate solutions and arrange repayment plans or identify referrals to Loss Mitigation or Alternative Lending as necessary. Analyze financial statements and loan opening documents to assess the likelihood of recovery. Perform skip tracing. Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the various stages of delinquency. Communicate all applicable state-specific call complianc...Mortgage, Specialist, Outreach, Customer Service, Retail, Banking