Job Details
Dunkin'Dunkin' - Immediate Shift Leader Needed
Are you passionate about delivering a great guest experience and leading a team to success?
We are looking for talented Shift Leaders to join our Dunkin' team! As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and ensure a friendly guest experience. If you have a great focus, passion for excellence, and strong problem-solving skills, we want you on our team!
Competencies:
- Great Focus:
- Understands and exceeds guest expectations
- Displays a sense of urgency with guests
- Resolves guest concerns promptly
- Passion for:
- Sets high standards for self and others
- Consistently meets or exceeds goals
- Contributes to overall team performance
- Problem Solving and Decision Making:
- Identifies and resolves issues
- Makes decisions effectively
- Interpersonal Relationships & Influence:
- Develops and maintains relationships with team members
- Operates with integrity and treats others with respect
Skills and Qualifications: - Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Responsibilities:Team Environment: - Support a respectful team environment
- Communicate shift priorities, goals, and results with team members
- Support the training of crew members
- Provide coaching and feedback to crew members
Operational Excellence: - Create and maintain a guest-first culture in the restaurant
- Resolve guest issues promptly
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment
Profitability: - Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during the shift
- Ensure all products are prepared according to Brand standards
Location: OG/Damariscotta
If you are a motivated individual looking to grow your skills in a fun and dynamic environment, apply now to become a part of our Dunkin' team!