Job Details
Summary
Position Summary
The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School graduate preferred. License/Certifications: N/A Experience: At least two years' experience in a related field preferred. Prior patient account experience is preferred. Ability to use personal computer for on-line data entry required, with understanding of Worker's Knowledge of medical office procedures helpful. Compensation policies and procedures. Good interpersonal skills required, with an ability to interact with patients and others, both in person and over the telephone, in a courteous, tactful and effective manner. Customer service training a plus. Must be familiar with medical terminology used in an individual physician practice setting. Typing, faxing, copier and computer skills required. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.