Job Details
Customer Contact Representative
Hybrid Charlotte, NC
3-month Contract (W2) + Long-term Potential
Pay Rate: $19.50/hr.
Calculated Hire is in search of a Customer Contact Representative for our Fortune 100 Financial Services company. You will be responsible for the following:
Job Description
- Support Customer Service: seek ways to improve individual work processes within established procedures. Perform routine customer support tasks.
- Regularly receive direction from supervisor and escalate questions and issues.
- Interact with client personnel on basic information.
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Ability to multi-task in a faced paced environment.
- Microsoft Office
- Handling inbound and outbound calls.
- Cold Calling
Desired Qualifications
- Call Center Representative Experience
- Call Center Environment Experience