Job Details
Are you a people person who loves making others feel welcome? As a Seasonal Welcome Desk team member at YMCA of Reading & Berks County, you'll be the first smiling face our members and guests see! Imagine welcoming people with a warm hello, assisting them with their needs, and spreading positivity each day. Not to mention, the fun environment and endless opportunities to meet new people make this job truly unique.
And, with competitive hourly pay, you'll be rewarded for your exceptional customer service skills. Join us in creating a welcoming atmosphere that everyone will remember! Don't miss out on this exciting opportunity - apply now!
Are you excited about this Welcome Desk job?
Join our team as a Seasonal Welcome Desk team member at YMCA of Reading & Berks County, where you'll have the chance to shine by delivering top-notch service to all members, guests, and program participants. Your role will be key in responding promptly to member and guest inquiries, promoting memberships and programs enthusiastically, and ensuring that our lobby area is always clean and organized. Be a part of creating a welcoming and inviting atmosphere for all who walk through our doors!
Are you the Welcome Desk we're looking for?
To be successful as a Seasonal Welcome Desk team member at YMCA of Reading & Berks County, you'll thrive if you excel in customer service both in person and over the phone, as this role is crucial in contributing to member retention. You'll need to be a pro at conducting interviews and giving tours to potential members, effectively selling memberships, and fostering strong relationships with existing members. Handling membership concerns with ease and promptly escalating unresolved issues to your supervisor will be part of your daily routine.
Multi-tasking will be a breeze for you, whether it's assisting customers, answering phones, or performing other duties, all while efficiently handling cashiering responsibilities and making sound decisions in customer service matters.
Knowledge and skills required for the position are:
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Interviews and or tours prospective members sells memberships.
- Builds relationships with members; helps members connect with one another and to the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Work in nursery or child care as needed.
- Multi-tasking (helping customers, answer phone, handle other duties).
- Must be efficient, proficient, and knowledgeable in customer services cashiering and decision making.
Make your moveWe believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!