Job Details
Organization: Corporate Functions/WorkplaceLocation: Chicago, ILAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture s workplace as a robust business function leveraging Accenture s business and technology strategies.The Chicago office is place where clients co-create, collaborate and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support.Job Description:The Mail Services Customer Service Associate will complete a wide range of customer service activities primarily focused on the delivery of mail services. Additional activities may include greeting and welcoming visitors, floor operations support, workspace/meeting room setup, document services, floor operations support or other location services. Responsibilities include the following:Greet and assist employees, visitors and vendors with a high level of hospitalityComplete daily mail runs, delivering mail/packages to customers multiple times per dayReceive, sort, track and action incoming packages and courier items per established protocolsComplete daily mail pickups from designated mail stops throughout the office multiple times per dayAssist with mail processing accordingly/applying postage as necessaryDeliver outgoing mail and certified mail items to U.S. Post Office multiple times per dayAssist customers with courier package shipping and/or local messenger package delivery to include assisting with international shippingAssist with coordination of freight shipments including packaging items for shipmentInventory mailroom supplies and order/restock as neededReceive used consumables such as toner cartridge, track metrics and ensure sustainability best practices are followedMay assist with the setup of meeting rooms and workspacesMay stock and maintain appearance of general use areasMay perform administrative duties according to location guidelines to include supporting large-scale duplicating projectsMay carry out instructions for security, fire, health, and safety and maintain recordsBasic Qualifications:Minimum of 1 year of customer service experiencePreferred Skills/Qualifications:Beginner/Intermediate knowledge of MS OutlookBeginner/intermediate knowledge of MS Office (word/excel/PowerPoint)Passionate about customer service and hospitalityComfortable with technologyProfessional Skills:Critical thinking skillsProblem solving skillsJudgement and decision-making skillsProven ability to work independently and as a team memberGood communication skills (written and oral)Good organizational, multi tasking and time management skillsHighly responsive, flexible and adaptableProactive thinker/action takerHigh level of professionalismDemonstrated teamwork and collaborationAbility to work with highly confidential material and maintain confidentialitySeeks out challenges and opportunities to growBusiness partner attitude and approachDemonstrated leadership in professional setting; either military or civilianDemonstrated teamwork and collaboration in a professional setting; either military or civilianCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. ( Location Annual Salary RangeCalifornia $40,200 to $80,100Colorado $40,200 to $69,200New York $37,200 to $80,100Washington $42,800 to $73,700What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) ###-####, send us an email ( or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.