Job Details
Job Details
Job Location
Hampden-Sydney College - Hampden Sydney, VA
Description
Hampden-Sydney College has an immediate opening for a Facilities Customer Service Clerk. Reporting to the Assistant Director of Operations, the Facilities Customer Service Clerk is responsible for leading the Facilities Management Customer Service Team that serves as the single point of contact for all Facilities Management customers. The FM Customer Service Team receives work orders and dispatches work orders accordingly. They also process and schedule external motor pool requests as well as processing of all campus ID cards. Student workers may report to this position. This position requires a service-minded mentality, both toward our customer and H-SC employees. Experience working in a fast pace, multi-task environment is needed.
Duties
Maintains a service-first focused department that contributes to the long-term goal of being ranked #1 as the most beautiful college campus in America.
Prioritizes and categorizes work requests from customers.
Dispatches work requests to employees based upon skill level and job requirements.
Coordinates the external motor pool scheduling, maintenance, and cleaning.
Distributes keys to customers and students.
Creates ID cards for customers and students; manages user permissions within the access control software.
Processes paperwork to include billing for lost key, ID cards, etc.
Works to foster a positive customer experience within the H-SC campus community through effective communication, planning, and quality control measures.
Establishes work standards and creates a positive, high quality, team-oriented atmosphere.
Essential personnel that may be required to work during inclement weather or other emergency events.
Picks up litter, trash, and sticks as needed on campus.
Other duties as assigned.
Qualifications
Qualifications:
- A valid Virginia driver's license required
- Must be able to lift and carry heavy loads
- High School Diploma or GED Required
- 1+ years of experience in a customer service environment required
- 5+ years of experience in a customer service environment, with a significant percentage of the experience within a service oriented or higher education environment preferred
Review of applications will begin immediately and continue until the position is filled.