Job Details
As an Overnight Front Desk Associate, you will be the face of Block Party Hotels during the night shift. Your primary responsibility is to ensure a smooth and enjoyable stay for our guests, addressing their needs and requests promptly and professionally. This position does not include night audit duties.
Requirements
- Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins/check-outs as needed, ensuring a seamless experience.
- Monitors and manages the front desk area, ensuring security and safety protocols are followed.
- Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
- Performs data entry and accurately input guest information into the property management system.
- Maintains records of guest accounts, reservations, and financial transactions.
- Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night..
- Handles guest complaints or issues with professionalism and a focus on guest satisfaction.
- Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises.
Required Skills/Abilities: - Excellent communication and interpersonal skills.
- Problem-solving skills and the ability to handle challenging situations with composure.
- Customer-focused attitude and a commitment to providing exceptional service.
- Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
- Effective verbal communication skills to interact with guests and team members professionally.
- Ability to work independently and efficiently during nighttime hours.
- Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
- Reliable and punctual.
Education and Experience: - Previous experience in a front desk or concierge role preferred.
- High School graduate or G.E.D. equivalent required.
- Read, write, and speak English fluently.
- Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
- The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
- Ability to work independently and handle stressful situations with a calm demeanor.
- Proficiency in using computer systems and software, including security cameras, hotel property management systems and Microsoft Office Suite.