Job Details
Position Details:
Title: Equipment Service Technician
Location: Jacksonville, FL
Shift: Generally, 8 AM to 5 PM. Some off hours as needed for projects or emergency calls.
Compensation: $28-$34/hr + OT (average 0-10 hours per week)
Benefits: Company offers a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and more!
Travel: Daily travel within the region and occasional overnight travel.
Position Description: The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.
--- Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers.
--- Continual training of equipment and resources necessary to perform the functions of the department.
--- Attend Branch and Technical Service meetings scheduled by the Service Manager or Branch Mgr.
--- Consistently deliver excellent customer service experiences by offering knowledge, and advice, and answering questions and concerns.
--- Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary.
--- Coordinate with VP of Sales and Sales Representatives to provide excellent customer support.
--- Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions.
--- Dismantle machines and equipment to gain access to and resolve issues.
--- Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment.
--- Produce timely and detailed service reports.
--- Monitor work procedures, and work schedules, and expedite workflow.
--- Create and submit a completed expense report each month.
Requirements: The ideal candidate for this job is a PLC-experienced technician who possesses strong electrical skills, has a basic mechanical aptitude, and is an independent-minded, self-motivated individual comfortable working remotely. You must be service-oriented in order to satisfy client's needs and build business relationships. Any experience with machinery and conveyor equipment experience is a strong plus as is familiarity with scheduling and expediting the turnaround time on service calls. You must have dependable transportation, a valid driver's license, and proof of insurance along with a willingness to drive up to 2 hours at the beginning and end of the day for service work (paid time).
--- Must be able to read wiring schematics and troubleshoot DC and AC circuits.
--- Must have a basic understanding of PLCs, how they work, and how to make basic program changes and transfer programs. Allen Bradley software knowledge is a plus.
--- Must have basic electro-mechanical troubleshooting and repair skills.
--- Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
--- Familiarity with scheduling and expediting the turnaround time on service calls.