Job Details
PPG Aerospace has an exciting opportunity for a Customer Service Representative at our Indianapolis site. This position is the main point of contact for the customer and therefore the face of PPG. You must ensure the highest level of customer satisfaction is always met. In this role, you will be responsible for the areas of order administration, distribution, communication, and support to the sales team.
Key Responsibilities:
- Build relationships with both internal & external customers
- Promptly respond to and take action to provide customer quotes, orders, inquiries, and invoicing issues in an integral and professional manner
- Data entry
- Issue customer quotes
- Create and manage sales orders
- Ensure that customer requests are responded to in an accurate and timely manner
- Maintain constant communication and provide regular reports and status updates
- Perform purchase order reviews
- Resolve Customer account inquiries where required
- Operation of various computer packages including QAD, Excel, and other window-based applications.
Requirements: - Previous customer service experience required
- Previous experience within the Aerospace industry preferred
- Ability to navigate multiple computer systems
- Excellent organization & prioritization skills
- High attention to detail
- Must be a U.S. Citizen or Permanent Resident
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PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.