Job Details
Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Handle customer complaints as necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
Must have graduated high school, received a GED or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred