Job Details
Are you looking for an opportunity to grow where your experience matters? Do you strive for a career with meaning and purpose? If you thrive in a fast-paced environment and want to work with a great team, we might be a fit!
MGC Diagnostics (www.MGCDiagnostics.com) is a leader in providing innovative technology for cardio-respiratory diagnostics. We recognize that our success depends upon the capabilities of our employees to assist MGC Diagnostics in achieving its business goals. MGC Diagnostics is proud of its collaborative environment where it values contributions of each of its team members.
POSITION TITLE: Field Service Engineer Tier 1- Greater Denver, CO area
DEPARTMENT: Sales/ Field Service (Respiratory or medical experience preferred)
Position Objective:
Provide technical support and service for all MedGraphics' Systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades. The FSR can assist customers and bio-medical engineers who need technical assistance. Meets standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses and advises design engineering, as requested to produce the most serviceable and maintainable products consistent with corporate objectives.
Reporting Relationships
A. REPORTS TO: Field Service Manager
Position Duties and Responsibilities:
- Interface with Field Service Support Team, and Field Service Manager to provide prompt courteous, and effective service support to MGC Diagnostics customer base.
- Complete documentation of service call and transfer reports to MGC Diagnostics Field Service Support Center.
- Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information.
- Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.
- Controls service inventories assigned, and ensures all equipment sent to customer is returned.
- Provide service, and sales management with timely written reports on recommendations, progress and concerns.
- Fills out and completes all assigned open cases in CRM in a timely (weekly) fashion. Finished expense reports quickly and efficiently in a timely (weekly) fashion.
- Continually monitors personal expenses maintaining high efficiency and low cost as daily goals.
- Communicates effectively with service team and dispatch to ensure travel schedule is effective, efficient, and customers are satisfied.
Contacts:
External: All MGC Diagnostics customers
Internal: MGC Diagnostics Sales personnel, Operations Management, Technical Support, Applications, R&D and Engineering personnel
Education, Skills and Experience:
BSEE or Bio-med degree or minimum 2 year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment. Excellent communication skills. Ability to interact positively under all situations. Trouble shooting and problem solving abilities. High computer efficiency.
Starting salary: $70,000 - $80,000 or based on experience.
VII.
Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment.
Must be able to bend, stoop, crouch, be on the floor, or other position as needed while performing service on equipment.
Must be attentive and focused.
Must be able to travel both in and out of state for service requests via vehicle or airlines from Denver or Colorado Springs, CO. Travel could be overnight or several hours away from starting location.