Job Details
Description
The Assistant Residential Property Manager will support the Property Manager in all aspects of managing residential properties. This role is crucial in ensuring properties are well-maintained, tenants are satisfied, and operations run smoothly.
Daily Tasks:
- Tenant Relations: Respond to tenant inquiries and requests promptly, addressing any issues or concerns to ensure tenant satisfaction.
- Maintenance Coordination: Oversee and coordinate property maintenance and repairs using PropertyMeld, ensuring timely and effective resolution of maintenance issues.
- Leasing: Assist with the leasing process, including showing properties, processing applications, and preparing lease agreements.
- Financial Management: Handle rent collections
- Property Inspections: Conduct regular property inspections to ensure compliance with safety standards and identify any needed repairs or improvements.
- Administrative Duties: Maintain accurate records, manage property files, and handle correspondence related to property management.
- Team Leadership: Provide guidance and support to team members, fostering a collaborative and productive work environment.
ResponsibilitiesTenant Relations: Respond promptly to tenant inquiries and requests, providing excellent customer service.
Address and resolve tenant issues and complaints in a timely manner.
Facilitate positive tenant interactions to maintain high levels of tenant satisfaction.
Maintenance Coordination: Oversee and coordinate property maintenance and repairs using PropertyMeld.
Schedule and follow up on work orders to ensure timely and effective resolution of maintenance issues.
Conduct regular property inspections to identify and address maintenance needs.
Leasing and Tenant Management: Assist with the leasing process, including showing properties to prospective tenants.
Process rental applications, conduct background checks, and prepare lease agreements.
Manage lease renewals and coordinate tenant move-ins and move-outs.
Financial Management: Handle rent collections
Assist in preparing and managing property budgets.
Administrative Duties: Maintain accurate and organized property files and records.
Manage correspondence related to property management, including emails, letters, and notices.
Utilize property management software, such as AppFolio, to track and manage property data.
Team Leadership: Provide guidance and support to team members, fostering a collaborative and productive work environment.
Assist in training and onboarding new team members.
Lead by example, demonstrating a strong work ethic and commitment to company values.
Customer Service: Ensure a high level of customer service is provided to both tenants and property owners.
Communicate effectively with tenants and owners to address their needs and concerns.
Develop and implement procedures to enhance customer satisfaction.
Regulatory Compliance: Ensure compliance with all local, state, and federal regulations related to property management.
Stay updated on industry trends
Assist in implementing and enforcing company policies and procedures.
Qualifications 2+ years of experience in property management
Knowledge of Fair Housing laws and regulations
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Proficiency in property management software Competencies:
Attention to detail
Problem-solving skills
Ability to work independently and in a team
Customer service orientation
Conflict resolution skills
Prior Experience using PropertyMeld and AppFolio is a plus!
Licensed Real Estate Agent is a plus!