Job Details
**The BDC Representative supports our sales efforts by contacting prospective customers.**
Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.
**Job Responsibilities:**
* Maintain a minimum standard of outbound calls to prospective customers
* Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
* Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
* Adhere to lead management plan guidelines for each lead in your database
* Respond to internet leads and inquiries
* Accurately record interactions with each prospective customer in our database
* Other reasonable duties as may be requested
**Requirements:**
* 1-2 years customer service experience in an outbound calling environment
* Outstanding written and verbal communication skills
* Prior phone experience, required
* General knowledge of the automotive industry
* Proficient in MS Office
* Ability to work evenings until 9:00 PM
* Ability to work weekends as business needs dictate
* Bilingual, preferred
**Competencies:**
* Goaloriented individual, driven to exceed personal and team goals
* Exceptional communication and customer service skills exemplified to internal and external customers
* Effectively collaborate with fellow employees
*In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.*
*Toyota of Clermont is proud to be an Equal Opportunity Employer.*
**Apply for Call Center/Customer Service Professional**
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