The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. Essential Functions: Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner. Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems Ability to answer internal and external calls in a friendly and helpful manner Must possess the ability to troubleshoot and resolve problems promptly Ensures patient flow is mainta...Representative, Front Desk, Patient, Patient Services, Medical Receptionist, Service, Retail
Bon Secours Health System
07/05/2024
Richmond,VA