Job Details
Overview:
Life at Waccamaw Heating and Cooling:
Are you looking to TradeUP to a better opportunity? Do you want a great work-life balance? Do you want to work for a company that appreciates you? Look no further and apply today!
Waccamaw Heating and Cooling is the market leader in HVAC. We are seeking an experienced Customer Service Representative to join our rapidly growing team.
What do we offer you?
- Weekly pay
- Plenty of advancement opportunities
- Health, Dental and Vision Insurance
- Paid Life Insurance
- 401k plus a company match
- Paid vacation, company paid holidays and paid birthdays as well as paid parental leave
- Employee referral bonuses
- Continued training and development
What will your job look like?
We are looking for a self-motivated person with a great attitude to join our company to assist in the call center at Waccamaw Heating and Cooling. This position will be full-time, Monday-Friday 8 am to 5 pm.
- Track incoming service calls and assign the appropriate technician to the job
- Coordinate service technician arrival times with customers
- Communicate with customers after work is completed to ensure 100% customer satisfaction
- Manage and update customer database with complete and accurate information
- Respond positively to calls from customers to understand their needs and effectively schedule work orders
- Provide exceptional customer service to customers
- Communicate clearly and efficiently with customers and technicians
- Responsible for the permitting process
What do you need?
- Previous dispatching, project management or schedule coordinating experience is a plus
- Service Titan experience a major plus!
- Geographical knowledge of service areas or map reading skills
- Good work ethic and willingness to learn new methods.
- Waccamaw Heating and Cooling may conduct a preemployment background check and drug test, subject to applicable law.
Come work with us and not for us. Only motivated people should apply!