Job Details
Pilot Pizza, through its parent company Take Flight Hospitality, is hiring a General Manager that will lead and oversee our organization s first fast-casual pizza parlor location within our specialized hospitality group in the heart of Chicago. The General Manager will lead their pizza parlor location by delivering our customers awesome food and drinks, as well as great service all at the same time. The General Manager will bring positive energy and their entrepreneurial spirit each and every day to build and inspire our team, while making the establishment a fun place for our customers too!
The General Manager should act as a Business Owner and have the ability to see the Big Picture of running the business. This individual will coach and develop team members to execute outstanding product quality, exceptional customer service, build sales and controls costs for each shift. The General Manager will lead and act according to the established values and follow standard operating policies as set forth by the organization.
We are a dynamic team committed to driving Take Flight Hospitality and its entities aggressive growth. We are a privately owned, fast-paced, fast-growing, and successful startup in Chicago! This is an outstanding leadership opportunity for an entrepreneurial individual who wants to make an impact within a new specialized hospitality division.
As a General Manager, your responsibilities will include:
- Oversee and manage overall store, team, and performance of the new hospitality location in Chicago.
- Follow Company s processes and procedures to safely and effectively deliver Best in Class Performance for store location.
- Assist with recruiting, interviewing, selecting, and hiring great employees who represent our values.
- Train and develop all team members to reach the next level.
- Assessment of team members abilities and performance. Create and implement effective developmental plans for all team members.
- Create and enforce a plan to reduce employee turnover.
- Delegate tasks to team and provide follow-up. Hold team members accountable.
- Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
- Provide timely and thorough performance appraisals based on defined goals and objectives for the store.
- Educate team members on and enforce all appropriate personnel policies, labor laws, security and safety procedures.
- Administer all in-store employee benefits and payroll procedures.
- Effectively handle customer complaints/issues.
- Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
- Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
- Ensure product quality, safety and sanitation standards are met.
- Provide fast, friendly and accurate service.
- Increase comp sales and deliver budgeted sales each period.
- Create a plan to continuously improve the business of the store.
- Other responsibilities as assigned.
Financial Responsibilities:
- Control cost of goods, variances and inventories within the store.
- Staff and schedule appropriately to control labor costs.
- Ensure proper cash handling and deposit procedures are followed.
- Ensure appropriate inventory and ordering systems are in place.
- Must have financial literacy; Ability to understand and learn from financial reports.
Physical Responsibilities:
- Must be able to exert well-paced and frequent mobility for periods of up to five hours.
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
The General Manager position is well-suited for you if you possess:
- Highly organized with the ability to handle multiple projects independently.
- Entrepreneurial and analytical mindset with a strong focus on attention to detail.
- Strong business acumen. Ability to see Big Picture.
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
- As a requirement of the position, all Shift Supervisors and Managers must be trained
- and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health. Should the Shift Supervisor or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Supervisor or Management capacity.
- Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
Qualified candidates will have:
- Bachelor s degree in hospitality, communications, or business-related field preferred; High School diploma or GED required.
- Minimum 2+ years of experience in a General Manager role within a restaurant or retail environment with oversight and management of the overall operations including P&L responsibility.
- 3-5 years of experience with fast-casual hospitality operations preferred.
Why Join Take Flight Hospitality?
We re disrupting the industry with innovation! We are pioneers and innovators of our industry. We have swag. We have pride. We own our responsibilities and wake up every morning ready to be better than we were the day before. This is an adventure that has no limits. Why not jump on board?
People are the most important ingredient at Take Flight Hospitality. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, at Lucky Lincoln Gaming, we live by 5 Core Values every day. They are the cornerstone of our culture and the values we look for in who we hire:
- Get it done attitude- Exhibit accountability by proactively solving challenges, conducting research when needed, and thinking creatively to enhance efficiency. We approach obstacles with a solutions-oriented mindset, emphasizing results-driven actions to overcome difficulties.
- 5-Star Treatment- Hospitality-driven approach, prioritizing customer satisfaction (internal and external) with a strong sense of urgency. As experts in the field, we take the initiative to offer solutions to customers, demonstrating passion and a commitment to ensuring happiness among both clients and the team.
- We have each other s back- We foster a culture of collaboration; we prioritize teamwork over individualism and discourage self-focused ideals. We embrace an ownership mentality, recognizing that the company's success benefits everyone.
- Self-propelled- The team is characterized by a strong desire for learning and personal growth, displaying a self-driven and motivated nature. Exhibiting a positive attitude, ambition, and drive, with a commitment to training, continuous development while showcasing self-sufficiency.
- We communicate to win- At our core, we prioritize seamless communication within our team to ensure the efficient accomplishment of tasks. We believe that open and clear communication is the key to success, fostering collaboration and cooperation as we work together to achieve our goals.
As Take Flight Hospitality continues to grow, we will be building out the infrastructure for several other entities in different industries including real estate, gaming, retail, and hospitality.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.