Job Details
Job Description
Staples is business to business. You're what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you'll be doing:
- Cultivate partnership type relationship with customer management, while assisting the Account Management Team in tactical profit management. Ensure customer specific account requirements are met.
- Receive calls, listen to, and analyze customer needs and preferences; provide the appropriate information and response and capture the relevant data.
- Will maintain stockroom at customer's site on routine basis. Consisting of taking inventory, placing orders, and replenishment of the stockroom items
- Provide effective customer service with a friendly and outgoing approach while answering questions and complaints in a professional manner
- Proactively respond by notifying customers of problems with their order
- Execute all procedural steps by using the automated system, reference materials, and other documentation to capture and deliver accurate and complete information
- Assist in the smooth transition of new account to the Account Management Team
- Understand Customer's Purchasing, Accounting, Receiving, and Accounts Payable procedures
What you bring to the table: - Good oral and written communication skills, i.e., listening and team building
- Self-motivated and driven to succeed in a competitive market
- Proven time management skills, with the ability to self-motivate and organize daily routine
- Flexibility to adjust to customer's buying styles and develop relationships based on trust
- Customer service oriented attitude
What's needed- Basic Qualifications:
- High School diploma or GED
- Ability to lift 50 pounds multiple times daily
- Ability to stand and walk for at least 8 hours a day
- Will be required to walk a large campus daily to monitor and replenish stock rooms and paper cabinet
What's needed- Preferred Qualifications:
- Strong personal computer (PC) and Microsoft Office Suite skills, e.g., Word, Excel,
We Offer: - Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Us Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.