Job Details
**Client Service Representative**
Green Bay Wisconsin BluePearl Specialty + Emergency Pet Hospital in Green Bay is hiring an extraordinary Client Service Coordinator. If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. At BluePearl Specialty + Emergency Pet Hospital , our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need . You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. **As a Client Services Coordinator:** Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career. In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. Promotes the client experience by ensuring the client is well - i nformed and their overall needs are met, seeking support as needed. Offers emotional support and resource materials to clients in a knowledgeable and compassionate manner. Adheres to relevant laws, hospital policy and reporting protocols when completing medical record requests.
**Medical Knowledge**
Familiar with common veterinary medi cal terminology, abbreviations, species, breeds, and basic animal body language.
Identifies incoming patients general condition and accurately assesses triage level, while focusing on each clients unique need. Continuing Education & Career
**Development**
Participates in a minimum of four (4) internal or external continuing education credit hours annually. Completes all mandatory trainings assigned through BluePearl University.