Job Details
ORGANIZATION WIDE COMPETENCIES 1. Customer Service Interactions: Organization expectation is employees will exhibit good customer techniques and positive interactions with all patients, visitors and co-workers. Customer Service Complaints: Regularly exhibits good customer techniques in daily interactions with patients, visitors, and co-workers. Telephone Etiquette: Exercises proper telephone etiquette: Introduces self, identifies department, greets caller courteously. Ensures caller is routed appropriately and asks if there is anything further they need prior to ending the call .. Personal and Professional Responsibilities: Organization expectation is employees will complete all personal and professional responsibilities in a timely and efficient manner. Professional Certifications and Continuing Education:Completes all required continuing education programs and in-services with prescribed time frames. Ensures certifications are current and are not allowed to lapse. Professional Demean...Call Center, Agent, Customer Service, Healthcare, Business Services, Patient