Job Details
** Customer Experience Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO002166 Showing 1 location **Job Details**
**Description**
**THE AZEK COMPANY - Join our winning team! We care about YOU.**
We are the industry-leading manufacturer of beautiful, low-maintenance building products, and we are committed to accelerating the use of recycled materials. Headquartered in Chicago, The AZEK Company is the parent company to four business units: AZEK Building Products, Versatex, Scranton Products and Vycom.
The Azek Company has two locations in Scranton, PA: 801 East Corey Street and 888 N Keyser Avenue.
We focus on our employees by providing a competitive salary, weekly pay, excellent benefits at an affordable cost, 401 K Match, paid holidays, vacation time, growth, and more!
Dont let this opportunity pass you by! Apply now for our Customer Experience Specialist Team Member for Corey Street!
**ESSENTIAL FUNCTIONS**
**Reasonable** **Accommodations** **Statement**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
**Essential Functions Statement(s)**
* A Customer Service Manufacturing background is preferred.
* Maintain professional interaction with customers to ensure overall customer satisfaction.
* Utilize Salesforce.com as the primary tool to manage assigned Support queue; answer email inquiries from customers in a timely manner and provide information as
* Utilize phone system software regularly to accurately track availability throughout the day in order to handle customer phone calls.
* Process no charge orders and / or credits in ERP system in a timely manner, in conjunction with creating/maintaining corresponding claim cases in Salesforce.com.
* Process samples and literature fulfillment requests as requested.
* Serve as a backup for assigned CSA partner as needed, including but not limited to; maintaining Salesforce Support queue, handling phone calls, processing no charge orders / credits.
* Maintain up to date knowledge of products and programs.
* Provide timely feedback to the Customer Service Manager regarding product failures or customer concerns.
* Refer unresolved customer grievances to the Customer Service Manager for resolution as needed after completing an initial investigation to gather facts.
* Assist with order entry duties as needed including but not limited to; order entry, order verification, shipping inquiries or issues.
* Assist/perform miscellaneous administrative duties as needed for Sales and Service Management Team.
* Performs other assignments as **POSITION** **QUALIFICATIONS** **Competency** **Statement(s)**
* Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the Ability to
quickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the processes they entail.
* Attention to Detail - Being meticulous about detail and thorough in completing work
* Communication - The ability to communicate effectively with others both orally and in writing.
* Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.
* Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things
* Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
* Teamwork - Communicating and working together to serve our customers.
* Accountability - Ability to accept responsibility and account for his/her
* Accuracy - Ability to perform work accurately and
* Ambition - The drive to achieve personal
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Customer Oriented - Ability to take care of the customers needs while following company procedures.
**SKILLS & ABILITIES**
**Education:** High School Graduate or General Education Degree (GED): Required
**Experience:** 2 plus years of experience
**Computer Skills:** Must be proficient in Microsoft Office applications; familiarity with Salesforce.com and JD Edwards a plus
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**