Job Details
Retail Assistant Store Manager - Chesterfield, MO (240231)
Job Summary
The Retail Assistant Store Manager role requires meeting and exceeding expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Retail Assistant Store Manager must have excellent customer service skills, train and manage talent and the ability to lead and develop others. This role requires strong performance management and coaching skills to allow for ongoing development of their team members. This position will be responsible for managing both full and part time Mobile Advisors.
Essential Functions
Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
Establishes and maintains critical relationships with senior store and field leadership.
Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
Ensures employee satisfaction through progressive employee engagement.
Manages performance in store to achieve all sales and customer service objectives.
Supervisory or Management Responsibility/Decision Making Level
Works collaboratively with senior store and field sales leadership to achieve all company objectives.
Participates in regular senior store leadership meetings.
Provides regular reports to senior store leadership.
Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
Directly coaches and trains sales representatives within store.
Minimum Education and/or Experience
High School Diploma required.
3-5 years training, sales, account management or related experience and 2+ years of retail management experience required.
Requisite Abilities and/or Skills
Specialty Retail or Big Box management experience required.
Proven record as a leader and department or store manager.
Excellent communication skills both verbal and written.
High level of business acumen.
Proven ability to train and develop subordinates.
Flexibility to work weekends and travel when required.
Proven self-starter.
Ability to incent and drive sales reps to perform and deliver client expectations.
Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.
Additional Job Requirements
Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 15 Times in a Row, making it the Most Awarded Brand for Wireless Customer Support among Value MVNOs. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) ###-####. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook and Youtube.
Pre-employment background check and drug screen is required.
#RTL2024
Primary Location: United States-Missouri-Chesterfield
Job: Retail Management
Schedule: Full-time
Travel: No
Job Posting: Jul 1, 2024
Unposting Date: Aug 6, 2024