Job Details
Texas Roadhouse, an awesome combination of casual dining and a full-service restaurant, likes to serve great food and treat customers well. Join our fun, family-like atmosphere.
Job Responsibilities
Seater/Greeter - Opens door for arriving and departing guests
- Gives a friendly greeting such as 'Hi, welcome to Texas Roadhouse' and a heartfelt thanks, inviting guests to come back soon
- Seats guests with bread, initiates conversation and the story while leading them to the table (e.g., 'Don't you love our fresh-baked bread?' and 'Which one of our hand-cutsteaks is your favorite?' or 'Is this your first visit to Texas Roadhouse?') You can even show off our meat display.
Name Taker - Takes guest party information
- Gives accurate quote times
- Issues pager
- Directs guest to waiting area or bar
- Works hand in hand with Call-Ahead Host
- Informs all walk-ins about call-ahead seating with magnets, business cards, key chains, etc.
- Constantly communicates number of large parties with Door Coordinator and Leader at the Door
Updater - Provides the Board/Seating Coordinator up-to-date table availability information
- Works side by side with SAs executing quick table turns with a goal of no open tables at any time. 'Keep the seats warm.'
- Keeps moving throughout the dining room
- Communicates with Large Party Coordinator
To Go - Takes, places, and completes all to-go orders
- Has legendary menu knowledge, answering all questions regarding the menu
- Acts as additional Seater or Food Runner
- Displays legendary courtesy and has proper phone knowledge
Call Ahead - Takes all call aheads, getting all party information, while communicating information to Name Taker
- Maintains an up-to-date knowledge of accurate quote times for parties of all sizes
- Maintains constant communication with Name Taker and Board/Seating Coordinator
- Displays legendary phone courtesy
Board/Seating Coordinator - Receives table availability updates from Updater
- Uses walkie-talkie and headset to communicate with Leader at the Door, Door Coordinator, and Updater
- Decides where each party on the wait list will be seated and then directs sealers to achieve minimal open table time
- Maintains constant communication with Name Taker and Call-Ahead Host for accurate quotes
- Maintains a good seating rotation if we are not on a wait
- Pages guests quickly
- Communicates with Large Party Coordinator
Large Party Coordinator - Takes names and information from guests strictly for large parties
- Knows the next quote time for a large party before they arrive by using the large party update sheet
- Looks for open tables that can accommodate large parties while coordinating where the parties will go
- Communicates any issues with guests to Leader at the Door
- Provides large parties with quote times (able to discuss options of staying together or splitting)
- Continuously walks the dining room updating where the next or current party will go
Door Coordinator - Makes sure legendary greetings and farewells are given
- Assists in Alley Rallies and Corally Rallies
- Drives constant communication between Call Ahead, Name Taker, and Board Coordinator for accurate quotes.
- Shows good sense of urgency in driving table turns
- Works hand in hand with board person, playing interference between board person and guest and helping direct seaters to achieve minimal open table time
- Directs any issues or complaints to MOD or lAD
- Works hand in hand and communicates with Leader at the Door throughout the shift
Here's What We Can Offer You - Flexible scheduling - full and part time
- Casual Dress (jeans and t-shirts)
- Benefits available
- 30% discount when you dine as a guest
- Advancement opportunities
We are Proud to be an Equal Opportunity Employer.Pay Range: $15.50 - $15.75