Job Details
Job Description
Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests' calls. Whether it's confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity!
As a Resort Services Operator, you will:
* Provide friendly, positive, and hospitable service to our in-house guests
* Answer calls using the phone routing system
* Route calls and takes messages to the appropriate departments
* Complete daily reports and records as required
* Answer, screen, and route outside calls
* Supply information to callers and record messages
* Call back each guest who called to assure completion of the request
* Maintain required record/logbook relating to the housekeeping functions, outside contracted services, or others as required
* Prepare and assign daily assignments for both contract cleaners and housekeeping staff including partial and full service
* Coordinate with front desk via "Owner Forecast Grid" to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival
* Input and manage timeshare status for front desk
* Liaison with front desk daily for partial and full services and VIP lists
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.