Job Details
Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping families grow bymaking each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
Job Summary:
Location: Center Pointe Professional Plaza
Address: 9239 West Center Rd. - Omaha, NE
Work Schedule: Mon-Tues 2p-7p; Wed 1p-6p; Thursday 12:30p-5:30p
Provides general clerical support to department/work area.
Responsibilities:
Essential Functions
1. Performs reception responsibilities for visitors and answers telephone/routes calls for work area/department.
- Demonstrates good communication style and interpersonal communication skills.
- Provides prompt response and follow-up.
- When applicable, screens customers/visitors according to protocol.
- Makes announcements in a professional manner.
- Contacts caregiver promptly when patients have arrived.
2. Copies, scans, faxes and distributes documents; may label and ensure completeness of records/documents prior to distribution; efficiently gathers, distributes and routes mail.
3. Types agendas, correspondence, memoranda, forms and standard documents with minimal errors.
- Transcribes, edits, composes, types, reproduces, and distributes forms, reports, correspondence and minutes as assigned. Maintains files and sends correspondence for clinic.
4. Maintains organized filing system.
5. Inventories, orders and stocks office supplies.
- Willing to troubleshoot any issues related to office equipment and computers.
6. Orients others to departmental processes, standards and procedures.
7. Obtains, organizes or extracts data/information for reports and/or presentations.
8. Schedules appointments, meetings, equipment, rooms and assists staff with calendar scheduling as needed.
- Works with clinic staff to schedule patient exams, physician visits, diagnostic exams and acquiring information as directed. Schedules exams, procedures, diagnostic exams and appointments as directed. Can differentiate between emergency and non-emergency situations.
9. May submit expense vouchers/receipts/adjustments for reimbursement.
10. Provide appropriate service specific to the age of the customer/patient, to ensure understanding of comfort level of treatment. as outlined in the Population Specific Criteria.
- Identify opportunities and provides individualized customer service according to customer needs.
- Screen visitors according to protocols.
11. Assist with maintenance of electronic medical records.
- Establish the initial patient chart upon admission.
- Maintain chart documents according to protocol.
- Process charts upon dismissal, breaks down chart so available to Health Information Management (HIM) timely and accurately. Performance measure not applicable to Renaissance Health Clinic.
- Help prepare records as appropriate for patient transfers and/or referrals.
- Scan medical documents in a timely and accurate manner.
12. Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.
- Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome).
- Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill).
- Right communication (clear, concise, correct, complete).
- Right feedback: The Reciprocal Process (timely, specific, checkpoints).
Schedule:Mon-Tues 2p-7p; Wed 1p-6p; Thursday 12:30p-5:30p
Job Description:Job RequirementsEducation- High School Diploma or General Educational Development (G.E.D.) required.
Experience- Prior office experience preferred.
License/CertificationsSkills/Knowledge/Abilities- Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
- Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
- Ability to utilize a variety of computer applications.
- Excellent grammar, punctuation, and spelling skills.
- Knowledge of office procedures and principles of record keeping.
- Medical Terminology preferred.
- Knowledge of Microsoft Word and Excel.
Physical RequirementsWeight Demands- Medium Light Work - Exerting up to 35 pounds of force.
Physical ActivityNot necessary for the position (0%):
Occasionally Performed (13%):
- Balancing
- Crouching
- Distinguish colors
- Lifting
- Pulling/Pushing
- Standing
- Stooping/bending
- Twisting
- Walking
Frequently Performed (34%-66%):
- Carrying
- Grasping
- Keyboarding/typing
- Reaching
- Repetitive Motions
- Sitting
Constantly Performed (67%-100):
- Hearing
- Seeing/visual
- Speaking/talking
Job HazardsNot Related:
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as Xray,
- Cat Scan, Gamma Knife, etc)
- Radiation NonIonizing
- (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Mechanical moving parts/vibrations
Note: Safety Officer can assist with identification of job hazards.
About Methodist:Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.