Job Details
**Customer Experience Associate-No Weekends**
**Location(s):** Albany, NY, US
**Categories:** Call Center
**Req ID:** 2021-44762
****Job Description****
****About Conduent****
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
****Job Description****
**Hiring Immediately-No Weekends**
**In office Customer Support $14.00/hr. paid training**
**Shift: Will work an 8 hour shift between 8:00 AM and 7:00 PM Monday through Friday. Training is 3 weeks 9:00 AM until 5:00 PM. Classes start on Wednesdays.**
**Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Must pass a criminal background check and drug screening. Must be able to work overtime as needed.**
**Provide information to families, employers, and other stakeholders of the NYS Child Support program.**
**Responsibilities:**
* Receive telephone calls and provide scripted responses to callers.
* Identify situations that require further research and monitoring
* Record all interactions in a Customer Relation Management application
* Advise supervisor of issues and problems
* Performs other duties as assigned
* Complies with all policies and standards
* Provides customers with information that is specialized and communicated in a warm empathetic manner
* Uses standard script and established guidelines to meet SLAs
**Qualifications**
* The desire to learn excellent communication skills.
* Analytical skills to rapidly review and interpret data
* Desire to help callers via phone interaction
* Keyboard skills with a PC and Windows operating system
* Interpersonal skill to respond in a concise and courteous manner
****Closing****
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .