Job Details
SUMMARY
WhiteSky Communications, A RealPage company, is an innovative managed services and telecommunications company that was established in 2005.? Whitesky partners with student housing, luxury apartments, hotels, adult living, and assisted living/hospitals to provide bulk Internet services. #LI-BW1 #LI-Remote
As a Network Repair Technician, you will play a pivotal role in the continued growth of our organization by going above and beyond to support our client communities via site installations, repairs, and maintenance . Our technicians travel regionally, with the opportunity to travel across the US for network integration projects: large rollout installs and moves/adds/changes; for new construction and full remodels; and for emergency service as well as maintenance work.
PRIMARY RESPONSIBILITIES
* Troubleshoot, repair, and provide technical support with structured cabling, fiber optic cabling, network hardware, video (digital and analog), surveillance, access control, and Web based IP phone systems in MDU environments.
* Perform network maintenance to alleviate system outages including distribution systems and hardware.
* Troubleshoot, repair, and install fiber distribution infrastructure including but not limited to splice and terminate underground fiber optic cable and equipment.
* Provide quality service and customer support during field visits or dispatches providing the best possible customer experience.
* Participate in the installation and activation of building infrastructure including wiring systems, fiber optics, data, and video electronics.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
* A High School Diploma or equivalent is required.
* At least 2 years of recent field experience installation of structured cabling (Fiber, Cat 5, Cat 6) as well as the network equipment that attaches to structured cabling in commercial setting - pulling/running/testing/terminating.
* Prior experience installing and supporting network equipment such as: VOIP, WAPs, cameras, CATV, Security Systems, IP Surveillance, card access, speakers/stereo/amenity systems, energy management systems, network servers, routers, switches, racks, and/or digital streaming media.
* Must be physically capable of working in construction environments, to include using a variety of tools, climbing ladders and accessing rooftops, lifting pertinent equipment, and navigating crawl spaces/attics, and closets
* Initiative and a drive to add value to WhiteSky.
* Excellent customer service and dynamic communication skills (think Ritz Carlton, Disney, Chick-fil-a and Zappo's).
* As an essential function of this position, the employee must be able to handle high levels of stress professionally and be congenial with other employees and customers always.
* Must be able to work independently with little supervision.
* Must be mechanically inclined and can troubleshoot network hardware as well as transport methods including cabling and fiber in various network types.
* A current valid driver's license and be insurable.
* Must be willing to travel at least 80% of the time
PREFERRED KNOWLEDGE/SKILLS/ABILITIES
* AS/BS degree in related technical field is highly desired.
* Prior experience in both mechanical and fusion splicing.
* Bilingual (highly preferred)