Job Details
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Our client is looking to bring on a Desktop Support Technician to provide essential support to end-users by addressing and resolving hardware and software issues related to personal computers (PCs). This role involves implementing procedures and maintaining PC hardware and software inventories.
Primary Responsibilities:
- Install, move, and configure PC hardware, software, and peripherals following established procedures and configurations to ensure optimal functionality and user satisfaction.
- Execute timely equipment lease returns and refreshes to keep the technology up-to-date and functioning efficiently.
- Work on service tickets promptly, ensuring issues are resolved to the customer's satisfaction and within the required timeframes.
- Diagnose and resolve technical issues related to workstations and client systems, providing effective solutions to minimize downtime and enhance user productivity.
- Maintain accurate records of PC hardware and software inventories as directed by the Technology Support Unit Manager or project leader, ensuring resources are tracked and managed efficiently.
- Perform all assigned tasks in a manner that optimizes departmental effectiveness, while strictly maintaining the confidentiality of all sensitive information.
Qualifications:
- Proficiency in installing, configuring, and troubleshooting PC hardware and software.
- Experience in managing and resolving technical issues through service tickets.
- Strong organizational skills for maintaining accurate inventory records.
- Ability to follow established procedures and configurations meticulously.
- Excellent customer service skills to ensure user satisfaction.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- This position may require occasional lifting and transporting of equipment.
- Flexibility to work outside of regular business hours may be necessary to address urgent technical issues or complete installations and configurations.