Job Details
Position Summary:
The Game Technician is responsible for the day to day operations and maintenance of all game room units in a Gattitown facility. This position also ensures that all midway equipment meets safety standards and is in proper operating condition.
Essential Functions:
* Operation and maintenance of Redemption based game units.
* Operation and maintenance of Video based games units.
* Operation and maintenance of Attraction based game units.
* Other game units as determined by store.
* Game unit integration with redemption and gaming cashless systems (if installed).
* Cooperative efforts with Midway/Redemption Manager for plush stock levels.
* Preventative maintenance of game room units (internal cleaning and monitoring).
* Troubleshooting game room units that are not operational and/or require manufacture parts and upgrades.
* Daily safety checks of game room units (with a focus on attraction based units).
* Game room attendant safety training where necessary.
* Vendor relationship management with game manufacturer's and parts suppliers.
* Partners with management staff to understand the impact of game performance on the business.
* Management of game rotation's on a quarterly basis.
* Innovation in identifying additional avenues of revenue or increasing revenue with game room layout(s), redemption plush opportunities as well as any other item that would increase the value of a guests experience in the Midway.
Education, Experience and Skills Required:
* High School or GED. College degree a plus.
* Previous game room experience is a plus.
* A minimum of 3 years electrical maintenance experience.
* A minimum of 2 years mechanical maintenance experience.
* A minimum of 3 years computer maintenance experience.
* A minimum of 2 years network maintenance experience.
* An outgoing personality with the ability to exercise patience and gratitude with multiple generations.
* A drive and passion for the best customer game room experience as demonstrated through customer interaction and game room mechanics.
* Ability to communicate well, both orally and in writing.
Internal/External Interactions:
Interacts with the restaurant General Manager, management staff, all employees at the restaurant level as well as guests, vendors and corporate staff.
Leadership Responsibility:
This position has no direct leadership responsibility, however, may be responsible for directing hourly midway employees.
Physical Requirements:
The work area includes approximately 2000 to 8000 square foot of midway operations. It is a hands-on, non-smoking environment involving constant interaction with customers, employees, and management. The ability to effectively communicate, identify midway issues, lift/maneuver boxes weighing up to 50 pounds, utilize a dolly to physically move games weighing up to 1000+ pounds and stand/walk on hard surfaces for 10-12 hours per day is required.
Physical activity required:
* Climbing
* Balancing
* Stooping
* Crawling
* Kneeling
* Crouching
* Reaching
* Standing
* Walking
* Pushing
* Lifting
* Fingering
* Grasping
* Talking
* Hearing
* Repetitive Motions
* Driving