Job Details
Seeking a Desktop Support Technician to join our client's IT team, supporting a multi-site law firm of ~250 end users.
Summary of Responsibilities:
- Deliver IT onboarding training for new and existing employees on a proactive basis.
- Provide help desk support at Levels 1 and 2.
- Assist with updates to firm applications.
- Support internal applications and video conferencing software.
- Utilize and maintain the helpdesk ticketing software.
- Document internal procedures.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of hardware, software and software licenses.
- Assign users and computers to proper groups in Active Directory.
- Monitor and resolve virus/spyware/ and malware issues.
- Generate a Table of Contents for documentation as requested, clean up corrupted documents, and reformat existing documents as needed.
Qualifications:
- 4+ years of experience providing helpdesk support to end users in a professional service environment
- Experience troubleshooting hardware and software issues for end users via phone, email, and desk-side
- Experience supporting Windows 10 and 11 and Office 2019 and Office 365
- The ability to work in a team environment by taking direction and feedback, communicating clearly, and documenting activities
- Must possess excellent communication skills and the ability to provide white-glove support
- Experience supporting applications including iManage, NetDocuments, Elite, Litera, or other legal applications is preferred
- Bachelors Degree in Information Technology, Computer Science, or relevant field is preferred
- CompTIA A+ or ITIL 4 Certification is preferred
- Experience with promoting cyber security awareness, utilizing anti-phishing and anti-virus tools, and contributing to end-user IT training is a plus.