Job Details
Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas.
Excel Truck Group is seeking a Service Advisor to join our Rock Hill, SC team
If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore!
Please click Apply or email your information to: ...@workrocket.com
Why join the Excel Truck Group Team:
- Industry leading pay: $50k to $75K per year based on experience and monthly performance bonus.
- Strong benefits package - Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
- Environment - Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed
- Advancement - As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company
- Stability - Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
- Family-owned - Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.
Key Responsibilities: - Provide administrative assistance supporting a high-volume Truck Service team.
- Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO s). Communicates promptly addresses and resolves customer concerns and service follow-up issues.
- Build productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening.
- Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.
- Maintain open communications with our technicians, management team and customers regarding job/repair status changes.
- Follow up with customers to ensure they are satisfied with the service they received.
- Promote cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed.
- May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.
- Support our Safety Culture and is committed to our Elite Support principles.
- Perform all other related duties as assigned to support our dealership and our customer.
All qualified applicants will receive consideration for employment without regard to the individual s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.