Job Details
ESSENTIAL FUNCTIONS:
* Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
* Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
* Identify process deficiencies that result in possible threats to patient rights or patient safety.
* Maintain the complaint and grievance logs up to date.
* Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
* May participate in new hire orientation on educating staff on patient safety and advocacy.
* Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
OTHER FUNCTIONS:
* Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
* High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
* Experience in customer service or risk management preferred.
* Experience with behavioral health patients preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
* CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
* First aid may be required based on state or facility.