Job Details
**Description**
**Position Summary:**
The Charter Support Specialist is responsible for supporting the needs of the Charter Sales Executives and Charter Sales Team. This role will handle administrative and accounting functions for the Charter Sales team and will include focus on managing all logistics around Charter trips. A successful candidate will be highly motivated with strong cross-functional communication and relationship building skills, with great organizational and attention to detail skills.
**Duties & Responsibilities:**
* Collect & Input all trips details for all Charter Flights in FOS, continue to update as changes are made
* Coordinate, arrange and confirm all trip logistics (such as catering, ground transportation, hotel, etc.)
* Ensure initial and final (day prior to trip) trip sheets are sent to Charter Clients and all necessary information in the trip is completed for Flight Coordination duties
* Respond and act on any action items that come from Charter Day Prior review
* Ensure payment for all Charter Flights are received prior to flight or according to terms
* Invoice all Charter Flights and follow-up on any incidentals
* Assist Charter Sales team in responding to inbound charter requests quoting the Jet Linx managed fleet when needed
* Update necessary Charter Marketing sites with new Aircraft additions or fleet amenity changes
* Update & distribute Additionally Insured documents when needed
* Collaborate with Fleet Optimization to maximize aircraft scheduling efficiency to meet company goals
* Maintain Charter Client records and preferences in the Flight Operations System (referred to as FOS)
* Communicate and escalate service issues appropriately, including timely follow up
* Participate in department training, industry networking events and client meetings as needed
* Assist with Marketing plans & efforts when needed
* Identify, develop and maintain relationships with industry partners and brokers
* Assist in identifying monthly, quarterly and annual department goals
* Research, collect, analyze and interpret industry trends both nationally and within local markets to ensure the brand is being marketed and considered
* Maintain solid understanding of local and national trends
* Share in the on-call rotation as needed and on designated nights/holidays
* Other related duties as assigned
**Knowledge, Skills, & Abilities:**
* Possess well-rounded understanding of JLA business model and projected growth
* Ability to think outside of the box
* Strong interpersonal communication skills
* Competence in Microsoft Office Suite application
* Ability to effectively interact with all levels of the Company
* Strong attention to detail and organizational skills
* Ability to handle and maintain the confidentiality of sensitive information
* Ability to work under minimal supervision
* Ability to exercise independent judgment, discretions and initiative
* Self-motivated and independent problem solving ability
* Excellent verbal and written skills
* Ability to travel as needed
* Ability to work non-traditional hours as needed
**Education and Work Experience:**
* Bachelors degree in a related field;
* 2 or more years of related Customer Service or Accounting experience
* Or, equivalent combination of education and experience
**Physical Requirements:**
* Majority of work is completed in a normal office work environment
* Communicate through verbal, written and/or electronic means
* Operate office equipment such as phone, computer, printer, fax, etc
* Move up to 25 pounds on an infrequent basis
* Access filing cabinets, drawers and shelves of varying heights