Job Details
The New Patient Contact Specialist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor's office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.
Required Skills and Experience:
- 1 year previous customer service experience
- 1 year previous EMR experience preferred
- Bilingual (Spanish) candidates preferred
Essential Functions/Responsibilities (other duties may be assigned):
- Answer inbound new patient phone calls for multiple offices within the northern region of US Foot and Ankle Specialist (USFAS)
- Schedule new patient appointments according to specific office schedule templates and provider needs
- Collect accurate, pertinent demographic and insurance information from new patients
- Verify insurance information at time of scheduling
- Activate patient portal at time of scheduling
- Communicate important office information to new patients, including portal instructions, office location, arrival information, etc.
- Collaborate with offices involved in the new patient contact center to verify accurate office information
- Transfer phone calls to corresponding offices regarding medical records, billing inquiries, or clinical questions
- Serve as a liaison between new patients and office staff/doctors
- Run reports to ensure accuracy in booking
- Provide excellent customer service to new patients with thorough and efficient interactions
- Honor and exemplify USFAS core values in all actions
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)