Job Details
Job Type
Full-time
Description
Job Title: Lead Shipping Clerk
Department: Operations
Reports To: Distribution Manager
Position Type: Full Time
Shift/Schedule: 1st Shift -8:30am to 5:00pm - Monday through Friday
Wage: $18.50 per hour
Purpose of Position:
- Ensure processing of inbound & outbound orders meet the customers' requirements / SOP's
- Ensure that customers receive timely correspondence on all requests, i.e., emails, reports, inventory, production, investigations, etc...
Values and Business Practices - Customer First - We deliver on what we promise to our customers with a positive attitude
- We treat everybody with respect and dignity
- We operate with high business ethics
- We are a good corporate citizen
- We value our professional relationships
- We strive to have a "Continuous Improvement Culture"
- We are committed to the safety of our employees and our equipment/facilities
- Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Company Expectations Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude: Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.
Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
Quality of Work - Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time.
Follows directions: Follows all written and verbal instructions provided by management, project leader, etc...
Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor..
Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Position Competency - Strong computer skill level to include but not limited to Microsoft Word, Excel, Outlook, PowerPoint and other admin related programs.
- Ability to prioritize work across all customer lines, including specific requirements, communications (verbal / written), setting order priorities and developing / implementing checklists and ability to
- Full working knowledge of Microsoft Word Suite and ability to generate internal systemic reports along with development of spreadsheets, etc...
- The ability to provide administrative support to management personnel as needed.
Position Expectations Productivity - Ensure that inbound / outbound orders are prioritized and worked according to delivery / pick up schedules as designated.
- Ensure that all extra billing is completed daily for all affected customers in your building.
- Review open orders reports daily. Identify issues and resolve. Include management personnel as needed for assistance.
- Develop processes as needed to ensure that customer requirements are met for inbound, outbound and inventory processes.
- Follow the established Standard Operating Procedures (SOP) and specific customer work instructions ensuring a positive customer experience.
- Follow up on production orders ensuring accuracy and monitoring of orders (Starting of the orders to closing).
Safety - Follow all safety and security policies and SOPs.
- Follow the established Visitor Policy.
Quality - Ensure that all system entries are accurately entered and completed.
- Ensure that established Standard Operating Procedures (SOP) and specific customer work instructions.
Administrative Support - Provide Administrative Support to the team when requested.
- Maintain a secure, well organized area free from clutter with information easily accessible to others.
- Monitor office supply inventory and order supplies and materials to ensure day to day items are on hand.
Customer Service - Interface directly with the customer and maintain a professional and courteous relationship with all customers.
- Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response.
- Provide requested information, for example: inventory reports, shipped orders, BOL's, etc. in a timely manner
- Immediately escalate to management customer's complaint (i.e. inabilities to meet customer request or customer reported errors).
- Ability to multi-task in a fast paced work environment.
Salary Description
$18.50/Hourly