The Rounds is looking for a motivated Dispatch Last Mile Lead who thrives in a fast-paced, physical environment and wants to make an impact in making our neighborhoods greener. You will be responsible for supporting our last-mile operations including the supervision of delivery associates to ensure quality & efficiency in day-to-day operations to meet our goals. Your efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.
Experience in dispatching, driving, or managing in a similar role
Proven experience in managing a fast-growing team
Exceptional communication skills, both written and oral
Organized, detail-oriented, and capable of multitasking effectively
Proficiency in routing software and basic tech applications
Proficiency in G-Suite, Slack, and strong computer skills. OnFleet proficiency is a bonus!
Capable of walking, bending, squatting, climbing, reaching, and kneeling
Able to lift/push/pull up to 75 pounds
Willing and able to deliver by van or e-bike when required
1+ years managing employees
Manage and oversee the daily operations of our delivery team, including drivers and bike riders
Deliver by van or e-bike when necessary and handle material management duties
Mentor and develop the team to ensure quality and on-time delivery
Plan and supervise delivery routes, providing support to drivers as needed
Coordinate pickups and deliveries, effectively managing the delivery team
Assign routes daily and manage resources efficiently
Schedule maintenance and oversee the day-to-day operations of the delivery team
Lead the onboarding, training, and performance management of new associates
Ensure quality and efficiency in last mile operations
Uphold an excellent Member experience and foster team collaboration