Job Details
We are currently looking for a Full Time Recovery Specialist II to join our Violence Prevention Residential Recovery Specialist Team B team located at the Healthy Lifestyles.
Summary:
Serves in a supportive trauma-informed capacity and provide guidance and services to residents within the Residential Services Division recovery centers (men, women children, adolescent, etc.) during assigned hours.
Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Monitors and maintains proper documentation of medications being taken by the consumers, patients or residents
* Ensures key elements of facility and resident security and safety during assigned shifts
- Keeps all program keys in your possession at all times
- Performs periodic checks throughout the premises
- Keeps all rooms not being used locked
* Provide crisis intervention and referral information for incoming phone calls
* Prepares daily reports
* Notifies supervisor for any inventory issues or necessary maintenance and repairs
* Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed
* All other duties as assigned
Competencies:
Essential:
* Ability to practice appropriate boundaries with clients
* Follow instructions, written or oral
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Empathetic understanding of common social problems
* Understanding of problems within a family oriented framework
* Knowledge and understanding of First American populations
* Communicates verbally with team, departments, guests and management
* Writes effective communications with team, departments, guests and management
Skills:
Essential:
* Electronic health record software as appropriate
Experience:
Essential:
* No prior experience required.
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Must be over 21 years old
* Pass gaming background check
* Standard Driver's License
Working Conditions:
Essential:
* Customer service
* Mental health treatment facility
* Mix of office/non-office settings
* Communications phone, computer
* Communications written, verbal
* De-escalate argumentative, hostile or similar situations
* May be required to assist individuals who are emotionally disturbed
* Hostile, agitated or under-influenced persons
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Young children
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Use computer up to 25% of shift
* Sometimes lift and or carry up to 50 lbs
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Walk up to 50% of shift
* May work holidays
* May work rotating shifts