Job Details
Job Description:
Responsibilities:
- Physical Support and Maintenance.
- Install, move, and decommission servers, network devices, and other hardware components.
- Perform physical hardware inspections and troubleshooting.
- Handle cabling tasks including running, patching, and managing cables.
- Replace hardware components such as hard drives, memory modules, power supplies, etc.
Operational Support:
- ssist in the setup and configuration of data center equipment.
- Perform routine checks and maintenance tasks as directed.
- Ensure proper labeling and documentation of hardware and cabling.
- ssistance:
- ct as the on-site presence for remote technical teams.
- Execute remote instructions accurately and promptly.
- Provide real-time feedback and updates to remote teams during troubleshooting and maintenance activities.
- Site Support.
- Travel to the sites covered by this position based on the requirement, urgency and priority.
- Support the End Users with their physical connectivity issues.
- Monitoring and Reporting:
- Monitor data center infrastructure for alerts and issues.
- Report any discrepancies, malfunctions, or abnormalities to the appropriate teams.
- Maintain logs of activities and incidents for reporting purposes.
- Compliance and Safety:
- dhere to all data center policies and procedures.
- Follow safety protocols to ensure a safe working environment.
- Ensure compliance with industry standards and regulatory requirements.
Qualifications:
- Education: High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience: Previous experience in a data center or IT support role preferred.
Technical Skills:
- Basic understanding of server and network hardware.
- Familiarity with cabling standards and practices.
- bility to follow technical instructions and diagrams.
Physical Requirements (Due to the nature of the job):
- bility to lift and move heavy equipment (up to 50 lbs).
- Comfortable working in confined spaces and at heights using ladders.
Soft Skills:
- Strong communication and interpersonal skills.
- ttention to detail and excellent organizational abilities.
- Problem-solving mindset and ability to work independently or in a team.
Work Environment:
- Data center environment with controlled temperatures.
- On-call availability for emergency support.