Job Details
Overview:
Welcome Home! Build your career with Lennar:
As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everythings Included in our homes, and Everyones Included on our team. Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Lennar's Core Values:
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.
Customer Care Representative Summary:
Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work
Responsibilities:
- Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
- Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
- Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days
- Schedule and supervise trade partners repairs in homes after delivery to homeowner
- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days
- Provide accurate and timely information to Customer Care Manager on progress and scopes of work
- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
- Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
- Work with Customer Service Manager on special projects as needed
- Participate and attend department meetings
- Keep accurate service request logs and documentation of all work performed
- Perform all other duties as assigned
Qualifications:
- Three to Five (3-5) years residential, customer care or construction field
- High school diploma or GED required
- Valid drivers license
- Maintain regular attendance and punctuality relative to daily work schedule is required
- Excellent communication skills, verbal and written
- Strong organizational and interpersonal skills
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
- Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
- Follow directions from a supervisor
- Understand and follow work rules and procedures
- Accept constructive feedback
- Team player
Physical Requirements:
This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing twenty-five (25) pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment. May operate a motor, vehicle.
FLSA Status: Non?Exempt
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Life at Lennar:
Lennar recognizes our associates are the heart of the companys success.
Lennar associates will be eligible for many benefits in accordance with Lennars policies and applicable plan terms, including:
- Health Insurance - Medical, Dental & Vision
- Vacation up to 3 weeks of vacation per year upon hire
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Home Purchase Discount for Associates
- Associate Assistance Plan
- Everyones Included Day
- Student Debt Repayment Program
- This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
General Overview of Compensation:
We reasonably expect the base compensation offered for this position to range from $21/hr-$38/hr, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials, and operational considerations.
- This position will be eligible for the described benefits listed in the above section.
- This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Type:
Regular Full-Time