Job Details
Role: Client Success Representative- Benefits Administration
We are seeking a competitive and motivated individual to join the Alpine Team. As a team member, you will play a crucial role in assisting employees, employers, and brokers in the day-to-day operations of our third-party administration business, as well as in helping to steer the growth and define business processes for the future. You will use your analytical and communication skills to help clients expand their knowledge of COBRA and pre-tax benefits.
Responsibilities:
- Support employers in the day-to-day management of their pre-tax benefit offerings, including contract implementations and renewals.
- Lead implementation calls for new employer partners to ensure smooth onboarding and understanding of our services.
- Answer phone calls and inquiries from a diverse customer base, including employees (end-users), employers, and brokers, providing prompt and effective assistance.
- Educate employee participants on understanding and utilizing their benefits to maximize their value.
- Assist the finance team by coordinating operational activities such as invoicing and accounts receivable to maintain financial accuracy and efficiency.
- Undertake other special projects as assigned, contributing to the continuous improvement and growth of Alpine's services and operations.
Alpine Pre-tax Offerings:
- COBRA
- Health Savings Accounts
- Flexible Spending Accounts
- Health Reimbursement Arrangements
- Section 125/WRAP Documents
- Commuter Benefits
Compensation and Benefits:
- $28.00 / hour ($58,240 annualized)
- Non-exempt
- Overtime eligibility based on business needs
- Full health and ancillary benefits
- Employer-paid Life, Short-Term, and Long-Term Disability insurance
- 401(k) with employer match (eligible after 3 months of employment)
Company Overview:
Alpine is a third-party administrator specializing in managing employee benefits and COBRA for small to mid-sized businesses. As the exclusive third-party administrator for BerniePortal, our sister company, Alpine plays a crucial role in delivering a comprehensive Payroll/HR/Benefits system to employers nationwide. We are located in downtown Nashville and this position will be in-office 5 days a week, Monday through Friday.
Why Join Alpine:
BerniePortal, our sister company, is experiencing tremendous growth. As a result we, Alpine, are growing alongside them! Whoever is ultimately selected for this role will be walking into an incredible career opportunity that is poised to continue to grow. There will be high expectations, and also the potential for high rewards.
Ideal Candidate
We're seeking a hardworking individual with strong organizational and communication skills. While experience in employee benefits is beneficial, it's not required. We value a demonstrated willingness to learn, perseverance in overcoming challenges, and a desire to contribute meaningfully. This role offers opportunities for professional development, personal, growth, and valuable career experience.
Please note: This role is 100% in-office and not available for remote work. Interested candidates are encouraged to apply!