Job Details
Overview
Careers for the Driven
Valvoline is actively hiring 100% REMOTE Support Center Representatives. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.
As we often say, it starts with all of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.
Salary:
Pay starting at $16.38/hour
Must be willing to work 12 - 9pm, 1 - 10pm, and 2 - 11pm EST including weekends; schedules are created based off the immediate needs of the business.
In our Customer Support Roles, you would be responsible for:
* Delivering world-class service to customers with issues and inquiries via phone
* Quoting prives for services offered by the retail locations and their partners.
* Giving information regarding stores and services to customers
* Assess customers needs and requirements to help drive them into our stores
* Taking back to back calls for a full 8 hour shift
* Thriving in a fast-paced, service-driven environment
* Maintaining customer relationships
* Using proprietary software programs to track calls
* Utilizing research skills to troubleshoot customer issues
* Providing proactive communication to internal and external customers
* Remote position requires stable high speed internet and ability to hard wire directly to router
We offer:
* Health insurance plans (medical, dental, vision)
* 4% company match on 401(k) if you contribute 4%
* Incentive pay*
* Personal Time Off
* Tuition reimbursement*
* Employee Discounts
* A fun work environment
* Advancement opportunities
* Terms and conditions apply and benefits may differ depending on position.
Requirements:
* High School diploma or equivalent
* At least one year of customer service experience or call center experience
* AS or BS degree a plus
* Ability to multi-task in a fast-paced environment
* Team oriented
* Ability to connect to modem/ interenet
* Flexibility to work late shift and weekends
* Excellent verbal skills
Females and minorities encouraged to apply.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-833-VVVReport or email ...@Valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.