Job Details
** National Transportation PRS**
**Job Category****:** Service Support **Requisition Number****:** NATIO12205 Showing 1 location **Job Details**
**Description**
**Schedule** :
NOTE: Position will work Saturday, Sunday, and Wednesday, Thursday and Friday
*Weekend shift differential pay available
*7:30 AM - 4:00 PM Sat and Sun
*8:30 AM - 5:00 PM Wednesday - Friday
**Department**: Transportation, National - 231
**Primary Purpose :**
The primary function of the Problem Resolution Specialist (PRS) is to monitor national courier compliance through Quality Assurance data. As data is received, the PRS is responsible for monitoring and solving simple to complex issues regarding the proper transportation of medical specimens. The PRS is to provide support to other team members that may be traveling. The PRS will also be trained to assist with the processing of national accounts payable, Shipment Tracking, problem resolution escalations, and special projects as needed.
***After training is complete and competency assessed, this position would be eligible to work from home.***
**About ARUP** :
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patients life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
**Essential Functions** :
Investigate and resolve all national courier index issues that have been logged into ARUPs QA system within five business days of receipt. Work with national couriers to ensure issues are legitimate and that corrective action is implemented when necessary. Pull reports when necessary to ascertain those couriers with continual problems and make recommendations when it is felt courier changes should be implemented.
Assist in tracking courier/carrier costs by using data within department databases to pull reports and manipulate data to provide statistical analysis.
Assist in pulling daily reports from the ESP Shipment Tracking System and Infoview. Send out violations for shipments with errors by contacting the national courier group about the error and seek corrective action. Provide these reports upon request to interdepartmental entities when necessary.
Be able to do monthly courier/carrier billing when required.
Know and understand the Shipment Tracking Specialist (STS) duties. Work in conjunction with this group and provide necessary support as needed.
Represent ARUP and respond to the client's needs in a positive and professional manner.
Represent ARUP Transportation Department when dealing with outside couriers in resolving issues.
Other duties as assigned.
**Physical and Other Requirements** :
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Continuing Education: Continual assessment of current literature and best practices.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Required**
High School Diploma or Equivalent or better.
**Experience**
**Required**
Two years of experience in shipping/transportation, operation support, problem resolution or customer service
Type 35 wpm
**Preferred**
One year of experience.as a Shipment Tracking Specialist
Experience with Microsoft Office Suite
Experience creating queries in Access
Experience with 10-key
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)